Director, Resident Experience (Regency Parc)

Summary

We are seeking a passionate and highly organized Director of Resident Experience & Community Operations to lead resident engagement and operational excellence at our luxury residential property – Regency Parc. This role ensures every resident interaction reflects the highest standards of hospitality and service. The ideal candidate blends strategic oversight with hands-on support across leasing, retention, service coordination, and programming.

Key Responsibilities

Resident Experience and Community Engagement

• Serve as the ambassador of the resident experience, delivering personalized service and fostering a welcoming environment.
• Design and execute a calendar of exclusive events and wellness programs.
• Manage resident communications including newsletters and surveys.
• Build genuine relationships with residents, resolving concerns proactively.
• Assist with move-out notices, service requests, and resident transfers.
• Implement lease renewal and retention programs.

Operational & Leasing Support

• Support daily property operations and act as Manager on Duty when needed.
• Analyze leasing reports and forecast occupancy trends.
• Assist in marketing strategies including advertising and promotions.
• Manage rent collections, late notices, and postings.
• Inspect vacancies, make-ready apartments, and model units.
• Conduct property inspections for repairs and landscaping.
• Must be able to tour the community with clients, including walking and climbing stairs.

Team Leadership and Collaboration

• Provide support and leadership to service teams including concierge and valet.
• Liaise with vendors and contractors to maintain luxury standards.
• Support onboarding for new residents including move-in coordination.
• Assist in enforcing building policies with a focus on satisfaction and integrity.

Administrative and Reporting

• Maintain records of resident preferences and interactions.
• Contribute to reports on satisfaction, service requests, and amenity use.
• Assist in budgeting for events and resident services.
• Manage resident relations including calls, requests, and concerns.

Qualifications

• 5+ years in luxury hospitality, residential management, or private clubs.
• Experience in resident relations, lease renewals, and retention programs.
• Operational knowledge including rent collection and inspections.
• Proficiency in Yardi, RentCafe, Elevated Living, and MS Office Suite.
• Experience with leasing reports and occupancy forecasting.
• Skilled in marketing strategies and resident communications.
• Bachelor’s degree preferred.
• Flexible schedule including evenings and weekends.
• Proven ability to deliver exceptional service in luxury environments.

Key Traits

• Warm, genuine, and service-focused.
• Creative with strong organizational skills.
• High emotional intelligence and discretion.
• Detail-oriented, proactive, and self-motivated.
• Balances operational discipline with hospitality intuition.