Director, Resident Experience (Regency Parc)

Summary

We are looking for a passionate and highly organized Director of Resident Experience to elevate the daily lifestyle experience at our ultra-luxury residential tower in Coral Gables, Regency Parc. This position plays a pivotal role in resident satisfaction, service delivery, community programming, and operational support — ensuring every resident interaction embodies the highest standard of luxury, hospitality, and care.

Key Responsibilities

Resident Experience and Community Engagement

• Serve as the primary ambassador of the resident experience, providing personalized service, attention to detail, and warm engagement.
• Design and execute a year-round calendar of exclusive events, wellness programs, and concierge services tailored to resident interests and lifestyles.
• Manage resident communications, including newsletters, announcements, and feedback surveys.
• Build and nurture genuine relationships with residents, proactively anticipating needs and resolving concerns before they escalate.

Operational Support

• Assist the Managing Director with the daily operations of the property.
• Support front-of-house teams, including concierge, valet, amenity attendants, and guest services to ensure seamless, five-star service delivery.
• Oversee onboarding for new residents, including move-in coordination, welcome packages, and orientation tours.
• Assist in enforcing building policies and procedures with a focus on resident satisfaction and building integrity.

Team Leadership and Collaboration

• Provide day-to-day support, coaching, and leadership to front-line service teams.
• Act as Manager on Duty in the absence of the Managing Director.
• Liaise with third-party vendors, service providers, and contractors to ensure standards meet ultra-luxury expectations.

Administrative and Reporting

• Maintain detailed records of resident preferences, service interactions, and engagement activity.
• Contribute to operational reports related to resident satisfaction, service requests, and amenity utilization.
• Assist in the preparation of budgets for events, programs, and resident services.

Qualifications

• 5+ years of experience in luxury hospitality, residential management, private clubs, or similar service-driven industries.
• Exceptional interpersonal, communication, and conflict-resolution skills.
• Strong organizational and event planning capabilities.
• Proficiency in CRM systems, property management software, and MS Office Suite.
• Bachelor’s degree in Hospitality, Business, Communications, or related field preferred.
• Experience working in luxury environments with discerning clientele.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as necessary for events or operations.

Key Traits

• Warm, genuine, service-focused demeanor.
• Creative thinker with a passion for curating memorable experiences.
• High emotional intelligence and an ability to handle confidential matters discreetly.
• Highly detail-oriented, proactive, and self-motivated.
• Able to balance operational discipline with hospitality intuition.